After receiving an email that our V3 account will automatically be updated to V4 on October 27th. I contacted Frame io via email- they confirmed that this is a mandated rollout of V4 for ALL users.
Even after addressing that “version stacking” is still in Experimental….. we were told “We understand how the transition might feel disruptive, essentially if your company is relying on specific V3 features…. It’s a mandated rollout that we have no control over” we are literally stacking thousands of images per week. Disruptive is putting it mildly.
My question here is …. Will the V4 api have full functionality by October 27th ?
hi @CM1776 accounts with API usage should not have received that email. If you did, then it was either in error or it was on an account you have access to that does not have API usage (aka you were invited to an account and you still have your own free account).
We are aiming to have full API functionality before API users are upgraded to V4 to avoid any disruptions in their workflows.
Version stacks is in our current sprint and will be moving to stable in the very near future. If you have any other must have API endpoints before you upgrade, please don’t hesitate to reach out and I will be sure that it gets communicated internally as a priority.
We have two V3 accounts - the one in question, I now see a banner at the top of the web page that says - your account will automatically update on Oct. 27th ….. we do API to that account but only a few calls per week via Fusion.
Our 2nd v3 account which we are making massive amounts of API calls all day every day does not have that “notification bar” at top - So, I’m assuming that account will NOT be auto upgraded Oct. 27th.
HI @CM1776 would you be willing to DM me your email associated with that account with the banner? You should not be getting that banner if you have any API activity on your account within the past month, so I would want to look into why you got that. Thanks!
I have been worried about this too as we rely on zapier and frame.io (Legacy) everyday with airtable. When I asked frame io support today, this is the response I got:
Hi Adam! Thanks for writing in, happy to help! I can see that your account is on the latest version V4. At this time, API integrations are not available on V4. Custom integrations, like Zapier and Webhooks, won’t work until the new Frame API is available. Although we can’t provide a specific timeline for this release, I’ve noted your interest in the API and will share it with our Product team.
While I don’t have an ETA for the release of the API I can say it’s actively being worked on.
Let me know if there’s anything else I can help you with.
Regards,
Aarushi | Technical Support Specialist
He says “I can see that your account is on the latest version V4” but I emailed him with my email tied the the account that is still on legacy not v4, so i was confused.
He says “At this time, API integrations are not available on V4. Custom integrations, like Zapier and Webhooks, won’t work until the new Frame API is available.” but there is a beta version in zapier, although it doesn’t work uploading new assets as a trigger, but not sure why he said its not available. There was a whole beta 4 api announcement.
So i bit confusing and I’m not sure exactly whats true and whats not. I just know that if V4 got pushed and Zapier doesn’t work fully, my business will be effected badly. Any insight would be appreciated. Thanks.
Thanks for bringing this to our attention @people9300 I’m trying to source where the support team is getting their information because this is completely inaccurate.
The V4 API is indeed out and available, has been since April, and we just launched the beta for Zapier & V4 last month. If you upgrade to V4 your current Frame.io legacy integrations with Zapier will not work with V4, but good news is you will just have to swap out those actions/triggers to update for V4, should be easy enough. If you are relying on Frame.io & Zapier for mission critical work, I would recommend creating a new Frame.io account with a new email address and then duplicating your current legacy zaps and updating them for the V4 version. Then you can test with this new account to ensure everything is working as intended before upgrading.
Thanks. I have 2 accounts. My real one on V3 and a test account on V4. I noticed triggering Frame IO V4 in zapier for a new uploaded video does not work. It sees some default PNG image but know other test info to build the automation. Then I pushed it to active and noticed new videos uploaded do trigger but i cant get much data from them. I tried pushing them as test data to see the real info and it still reverts back to only the PNG default test asset. Been trying for days to get it to work so i assume there are still bugs.
With that said, i was now told i can stay on V3 and not worry about any forced migration until V4 is fully functional. What are your thoughts on this message I received?
Hey Adam,
I’ll be stepping in for Aarushi here, appreciate you helping us with the email address.
As I have gone through the conversation, I have taken a look into both the Frame io accounts. Currently, your Frame io account linked with your email is on V3, in legacy version you can still access the integration with Zapier and even if you request for the migration to V4. We are offering the integration with Zapier, however, currently, it’s in Beta version.
As for the Zapier functionality, let me help you with an article below to guide you in the correct direction and help you further without any trouble.
Hi @people9300 Zapier does not actually enable the webhooks from the triggers until they are published and turned on, which is why you see sample data available when testing triggers (so you can use the variables in the dynamic fields) and not actual data.
That makes sense but i did turn it on. Next i uploaded a video (while zap was on) and i saw it go through the zap. But then i would assume (like it works in V3), i can turn off zap, upload a new video and run test to see that video data, then finish routing the real parameters from a real video asset to airtable. But when I do that, I only see the default test data only again. Its also missing a ton of parameters that i would get in V3 when uploading a video. I can make a loom video to show you if that make sense too.
@people9300 totally understand where you are coming from but again, Zapier does not turn on the webhooks until the zap is published and live so you cannot get the information that’s returned in the webhook in the testing stage, hence why there is the sample data available. Turning the zap off deletes the webhook, so you are not getting any information returned when you are doing that.
It’s a current limitation at this time. I have a ticket in to address this in the future but it is not a simple fix due to zapiers requirements for webhooks (they require a polling url as a backup for webhooks, which we do not have in V4). The sample data is there so you have some variables to work with when using dynamic fields.
If you have parameters from V3 that are missing I would be happy to look at it and create a ticket to address these.
Ok so its just a V4 thing? I figured. Because it works perfect in V3.
No V3 works fine and I get all the parameters, where with V4 I only get like 9.
The most important thing is that I now understand I can continue to use V3 until V4 is up to par with API, then worry about the migration then. I was under the impression they were going to force migration without V4 API fully functional. But happy thats the not the case.
@people9300 I spent some time on this today and was able to get it to work similarly to V3, although it pulls any comparable data, not necessarily the latest. We don’t have the search api implemented yet so it makes it a lot more challenging to get this information returned.
