hi! I am trying to create an automation with my frame but the account/team won’t appear
it will only show the internal team account but not the main account where all my videos are.
hi @heyitsbumblebea, the word Team tells me you’re trying to use the Frame.io Legacy version of Zapier here. Is your Main account on the Legacy version or the new V4?
Hi @CharlieAnderson - my main account uses the new V4!
@heyitsbumblebea that explains it. You need to use the new V4 Zapier connector in order to see your account: Frame.io V4 Integrations | Connect Your Apps with Zapier
The Legacy version will not see your V4 account and vice versa. They are completely different APIs and Auth methods.
Just be sure you have connected an Adobe ID to your V4 account beforehand, otherwise you will get a 401 error: Connecting to Adobe authentication | Frame.io V4 Knowledge Center
Gotcha! Thanks @CharlieAnderson! Just another question, would you happen to know what is a similar trigger on Zapier as the one below for the V4 version? I’m trying to create an automation wherein once a file is marked as approved, it can be uploaded to Google Drive. Thanks!
This would be the Metadata Value Updated trigger. You would then take the New Field Value output and when the value is Approved you would then upload it to Google drive via Show File endpoint with media_links.original selected in the “Include Additional Data” to get the source url to be able to upload it remotely.
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Hi @CharlieAnderson - hope you are well. Circling back on this, I can’t seem to pull the records on my assets once the metadata or status field has been updated. I tried testing this out with a few assets and none of them showed up on Zapier even though I marked the status of the assets as “approved”.
Is it also possible to create the workflow on Make? I don’t see the Metadata option in Make. Hope you can assist. Thanks!
hi @heyitsbumblebea yes it should also be possible with make, it is the same process (metadata value updated trigger filtered to Status) but since they created that integration themselves, I don’t have much insight into what’s possible or not.
I’ll have someone on my team take a look and get back to you.
Hi @heyitsbumblebea While we look into this further, will you please share your zap that was not working as intended.
Zapier walk through:
Asset marked as Approved Uploads to Google Drive
This Zap monitors a metadata field, filters for “Approved” records, retrieves file details, and automatically uploads approved files to Google Drive.
The Logic Flow
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Trigger → Detects when a metadata value changes (e.g., status field updated)
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Filter → Only continues if the new value is “Approved” (exact match, case-insensitive)
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Show File → Retrieves the full file object including its download URL
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Action → Uploads that file to Google Drive in a designated folder
Step-by-Step Setup Instructions
Step 1: Set Up the Trigger
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App: Frame.io
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Trigger: “Metadata Value Updated”
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Configuration needed:
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Account: Connect your account
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Workspace: Select if applicable
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This watches for ANY metadata change in that workspace
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This feature is available only to enterprise accounts
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Step 2: Add a Filter
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App: Filter by Zapier
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Condition:
[field from trigger] = "Approved"-
The current setup filters (the new metadata value)
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Match type: text is exactly “Approved”
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Note: Additional filter parameters may need to be added depending on the complexity of your workspace and project layout.
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Note: You will need to run approved trigger in Frame.io! Zapier needs to see the action happen in Frame.io to set the zap up correctly. Test this step!
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Result: Only proceed if status changes TO “Approved”
Step 3: Show File
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App: Frame.io
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Action: “Show File”
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Configuration needed:
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Account & Workspace: Same as trigger
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Project ID: (the specific project)
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File ID: *Custom* (the file ID from the trigger step 1)
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Include:
media_links.original(to get the download URL)
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Note: Show File with media_links.original surfaces the download URL. The view URL will not move the file.
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Output: File object with
original_download_urlfor Step 4
Step 4: Upload to Google Drive
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App: Google Drive
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Action: “Upload File”
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Configuration needed:
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Drive: “My Google Drive”
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Folder: the destination folder within Google Drive
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File:
{["original_download_url"]}(the download URL from Step 3)
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Result: File uploaded to the specified folder
Be sure to test your configurations and filters.
Hi @aaronburns - I can’t share the zap yet since it has not gone public and I also don’t have a plan that supports sharing zap links to anyone with a link unfortunately. I do have a photo I attached below of the records it’s pulling and it does not pull the ones with the “approved” status in the new field value portion.
@heyitsbumblebea Hi, have you tried it this way?
Start with your zap open and the trigger selected just like in your still image.
In Frame.io import a new unique asset into your project then change the asset status to Approved. Only do it once.
In Zapier go to the test step, hit find new records. This should identify the most recent events that zapier detected in frame.io. It will present them as letters. We picked a unique asset so that it easy to identify.
You can click on them to see the name like in your screen cap. If the letters are trending towards the end of the alphabet or it seems messy, you can search for the name of the asset in the above search bar.
Find the event for the asset that you just uploaded and you should see Approved as New Field Value. With that record selected test the zap. That record will load your trigger with the event needed to configure your filter.
You will need to keep that event loaded into the trigger step when you are configuring the filter.
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Apologies for the delayed response here Aaron. Will try this out and let you know if it worked!