We have a Make scenario where the trigger is a Frame v4 Watch Events webhook specifically for the “File Ready” event. If the file is within a specific folder, it gets sent to a captioning vendor as a live order and instantly debits our funds with that vendor.
Expectation: the trigger fires when a new file uploaded to our specific folder is ready.
What’s happening: most of the time, the trigger files once for a file uploaded to that folder, but occasionally, it’s firing two or three times in fairly rapid succession, causing two to three duplicate orders to go through.
Here’s a loom walking through this occurrence from last night: Addressing Duplicate Order Issues with GoTranscript 📂 | Loom
Here’s the scenario layout:
Here’s another forum post with someone else experiencing duplicate webhook triggers: Frame.io sending duplicate folder.updated webhooks causing duplicate processing
We maybe submit 20 orders a month, and this happens 1-2 times, so it’s not often. The files are uploaded the same way every time, and the file IDs are the same across the duplicate scenarios as I show in the loom, so I don’t think it’s an issue related to multiple files getting uploaded by mistake.