Hi everyone,
I’m building a small desktop integration (OAuth Native App with PKCE from Adobe Developer Console) to create share links for my exports via the V4 API. The Adobe IMS sign-in works and I get a valid access token for my Adobe ID, but every V4 call returns:
GET /v4/me → 401 "Your Frame user is not linked to an Adobe ID."
The reason seems to be that the Adobe link never completes on my Frame.io account:
- Frame.io V4 account created directly in V4 (not migrated), Frame.io email/password login
- Adobe ID with the exact same email
- No SSO, no Google sign-in
- Profile → Authentication → Adobe Authentication → Connect → sign in with Frame.io, then Adobe in the popup → an error like “you don’t have permission” flashes for a second → popup returns to Frame.io → still shows “Connect”
- Tried Firefox, Safari, and private windows
- The “Contact support” chat button inside Frame.io is disabled for me, so I can’t reach support that way (I’ve emailed support@frame.io as well)
Has anyone seen this? Could someone from the Frame.io team check my account? Happy to share my email via DM.
Thanks!