Today I wanted to use my make.com Workflow for adding comments on a video asset. But I get this error: [404] Resource not found. - Asset with ID UUID not found. Three weeks ago it was working like a charm. The Asset ID (UUID2) does exist (Login - Frame.io).
That’s the last step in my workflow. Any idea?
I use this URL: /v4/accounts/25890907-xxxx-xxxx-xxxx-a92589e9cca4/files/02f363df-xxxx-xxxx-xxxx-e3ab482489c3/comments?timestamp_as_timecode=true
Hi @Jan!
Sorry to hear you are running into some trouble. That error usually only occurs when the file has been deleted, or the authenticated account does not have access to it.
A couple things I’d recommend checking first just to rule both of those out:
Confirm the video file has not been deleted, and that your account on Frame.io still has access to it. You can do so by logging into your account and locating the file there.
Once you’ve confirmed the file is still active and your account has access to it, try making a request to the Show File endpoint. You can use the explorer in our docs to do so:
Show file | Frame.io API Documentation
Note: You’ll need to log in to the same Frame.io account your Make.com <> Frame.io V4 integration is connected to.
You can also use this new endpoint to confirm whether or not the file has been deleted. Here is a link to the explorer in our docs: List recently deleted assets | Frame.io API Documentation
These steps are a good place to start. If you continue to run into any issues, please feel free to update this thread and we’ll be happy to continue troubleshooting.
Thank you @rosiec .
The file is definitely accessible via the web interface. I took the ID from the URL.
{
“errors”: [
{
“title”: “Not Found”,
“detail”: “Entity with ID 02f363df-xxxx-xxxx-xxxx-e3ab482489c3 not found.”
}
]
}
I am the file owner, and make.com connects using this exact account. I tried it with another file that was working 3 months ago, but got the same result (404 error).
I have no idea what else I can do.
Thank you.
