API 401 Authorization error

Help
1

Hi!

I’m having trouble making an API request in Postman to retrieve the Workspace ID from Frame.io.

I’ve followed the steps described in the Getting Started Guide https://developer.adobe.com/frameio/guides/#importing-the-postman-collection.

I’ve already created a project in the Adobe Developer Console and added the Frame.io API to it. I’ve also added the credentials associated with the Frame.io project from the Adobe Developer Console to the Authorization tab in Postman and successfully obtained an access token.

Next, I selected the default environment with the required values filled in and tried the following API request to verify that my authorization was successful:

{{BASE_URL}}/v4/me

However, I received a 401 Unauthorized error with the following message:

json
Copy code
{
“errors”: [
{
“title”: “Unauthorized”,
“detail”: “Invalid or missing authorization token”
}
]
}
According to the information in the Help Center, the API is available to all customers and is currently in early access for Frame.io V4. (Note: As of June 3, 2025, the API is available in early access for all customers.)

I’m not sure what I’m doing wrong. Could you help me figure this out?

Thanks in advance!

2

Hi there!

You’ll get a 401 after a successful auth through Adobe IMS if your Frame ID and Adobe ID aren’t linked. Do you know if these have been linked yet? You’ll know if you go to sign into Frame.io and it takes you to Adobe’s login page. If it doesn’t, then they’re not linked.

1 Like
3

No, they aren’t linked. When I visit Frame.io and click on the Sign In button, it simply shows me the standard Frame.io login page.

4

I’ve already linked them following your guide here.

Thanks a lot!

5

Hey Toma! That 401 error usually means the access token isn’t being passed correctly. Just make sure your Authorization header is set to Bearer YOUR_ACCESS_TOKEN (with the actual token, no quotes), and double-check that the token hasn’t expired. Also, ensure your environment is active and {{BASE_URL}} is resolving to the correct Frame.io API endpoint (like https:// api .frame .io). If all that looks good, try generating a fresh token from the Adobe Developer Console—sometimes that does the trick!

1 Like
6

Thank you for your comment! I’ve checked all the moments you mentioned several times. The issue was that the Frame ID and Adobe ID were not linked. They are now connected, and everything is working.