API authorisation issue

I am reaching out regarding an issue with the Frame.io API and OAuth authentication.

Summary of the problem:

I have created a project in the Adobe Developer Console with the Frame.io API added.

I generated OAuth Web App credentials (Client ID and Client Secret) from this project.

I am using OAuth 2.0 to authenticate via Adobe’s IMS and successfully obtain access tokens.

The tokens have the correct scopes (openid,offline_access).

My Adobe ID is linked to my Frame.io account.

However, when I use the access token to call the Frame.io API endpoint (https://api.frame.io/v4/me), I receive a 401 Unauthorized response indicating "Invalid or missing authorization token."

I have confirmed:

The Client ID and Secret in use are from the Adobe project with Frame.io API enabled.

The access token is sent in the HTTP Authorization header as a Bearer token.

I have verified the token is fresh and not expired.

Given all of the above, it appears the token is either not authorized properly for the Frame.io API or there is a backend configuration issue with my account or project provisioning.

Could you please assist with:

Verifying that my Adobe Developer Console project and credentials are correctly provisioned for Frame.io API access.

Confirming that my Adobe ID and Frame.io account linkage allow API access.

Advising if any additional setup steps are required to enable API access with OAuth tokens.

Thank you for your time and assistance. Please let me know if you need any further details from me.

Best regards,

Hi there! Please reach out to our support team to confirm your Frame.io ID and your Adobe ID are linked. If you run into issues with that, feel free to come back here and tag me.