Frame.io not sending comment info to Slack

Automations Zapier
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Our team is looking to send a message to a Slack Channel every time a client inputs a comment:

Project Name - John Doe said: “Comment” View here: “URL”

We’re running into issues where it can’t seem to view the Project Name or generate a URL for our users to easily view. The goal here is to not have our animators go into their email inbox at all, and saves our project managers for pinging our team members redundantly.

We’ve tried New Comment, Show Comment, Show file, and combos of these to try and output this message but run into ‘Invalid’ issues and blanks for the Project name and non-existent URL.

Any help would be much appreciated. Thanks so much!

Loom showing issue: Zapier Issue with frame.ioV4 | Loom

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hi @cjhenkle I’m traveling today but will see if the team can take a look and will get back to you.

1 Like
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Hello @cjhenkle ,

We will look into the issue of the trigger not passing the Project Name through.

For now, a good work around is to set up some additional actions so that you have all the information you need to make the automation work.

  • Get Comment Author Name and Comment Text from the original comment trigger as you were doing in your initial set up.

  • Get Project Name with “Show Project Details” Action using project ID from “Comment Created” trigger

  • Get Asset URL with “Show File” Action using file ID from “Comment Created” trigger and selecting “View URL” as your URL field for the slack message.

    Automation Flow:

  1. Trigger = Comment Created

  2. Action = Show File (for getting Asset URL)

  3. Action = Show Project Detail (For getting Project Name)

  4. Action = Send slack message to channel

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Ok I’ll try this out and get back to you, thanks!

CH

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Here is the issue I am running into Watch Video

When I try this, it fails to grab the Project ID from the previous step. My default option is to select one project, but I want it to identify any potential project. Does that make sense?

CH

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@cjhenkle Because the Comment Created trigger is not set up to fetch live data at this point, the test trigger event will fail because it doesn’t have the live data to pull from. So you will have to skip the test and publish and it should work from there. Adding live data to all of the triggers is on the agenda, it’s just difficult to implement with how Zapier needs things to work (because we don’t have search just yet, we have to crawl the entire workspace to find the latest comment, and that is problematic for many reasons). Our goal is to add it once the search endpoint is available. But let me see if I can find a solution for you in the interim.

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Ok, so hold for now then? Thanks!