Hi,
I’m trying to create a webhook but the page does not seem to be submitting properly. I didn’t have an issue creating a token. Am I missing something I need in terms of credentials? Thanks.
Hey there! Can you clarify where you’re running into this problem?
I’m assuming this is on https://developer.frame.io/app/webhooks? I can see your error and you’re trying to create the webhook without setting a Team for it to correspond to. We should be catching that error better though, so I’ll take a note to improve that.
Yes, that is correct. However I wasn’t sure what to enter as the team. I didn’t see anything on my organizations main page and there were no drop down options. Entering something arbitrary didn’t work either.
Copy that, having looked at your account it seems that you are on one of our pro plans and so don’t have access the Team functionality which webhooks are tied to. With that said, it should automatically populate with your default team (you still have a “team” you belong to, it’s just hidden) and use that.
I’ve reached out to the developer on my team who built the page in our developer site to take a look. So we should have an update for you tomorrow!
Thank you for the reply. We changed my access level to admin and that seems to have fixed the issue. Now when I create a webhook I am given a default team in the drop down and everything works fine.
Oh excellent, glad that worked! In general, the required priveleges for configuring Webhooks are Team Manager access and up, but I guess that since you don’t have a “Team”, the alternative is just admin.
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We’re a bit late, but seem to have the same issue. We don’t have any teams and can therefore not set up a webhook as a team has to be selected, but the dropdown just says “No options” @jhodges
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When you say you don’t have any teams, does that mean you just see “Shared Projects” in Frame.io when you’re signed into the web app?
When I sign in to next.frame.io, I can see all projects. When i go to settings, i have users but not teams
If you’re on a V4 account teams have become Workspaces, but more importantly there is no support for any API access or developer platform features on accounts that have been upgraded to V4.
You will need to get your account downgraded to V3 via our support chat if you need to access any developer platform features.
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For anyone troubleshooting the webhook, I spoke with support today who said I need to upgrade from Pro to Enterprise tier in order to downgrade from V4 to V3.
This is the only way support said I can gain API integration/developer platform features.
I will look into this for you, because that should not be the answer you got from support!
Thank you for sharing more details, I’m chatting with our Support manager about this right now.
While the suggestion to upgrade to Enterprise was not correct, your account is still in a state where it technically can’t be downgraded to V3 (Legacy) because it was not on that version previously.
We are investigating what we can do to unblock you though and get you connected on Zapier. The team will follow-up on your Intercom chat thread.
jhodges, you are the best. Thank you for looking into this!
EDIT: I spoke with Frame support and was able to get the help I needed. My API works fine now and I’m very satisfied.
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Hello,
I am experiencing the same issue. I am currently on the Pro Plan and only have access to my Personal Workspace, which I have shared with another user.
I created an API token, but when attempting to use it with Zapier, no team appears in the dropdown menu. I urgently need the ability to connect my Frame.io account with Zapier or n8n for automation purposes.
Additionally, I would like to know:
Can I transfer existing projects from my Personal Workspace to a Team Workspace , once one is created?
Thank you very much in advance for your support!
Best regards,
David
My apologies for not getting back to you sooner here @David!
We are working hard on an updated Zapier integration with support for Frame.io V4, and the experience working with our API should continue to improve in a big way in the next month, and then will continue to improve over time as we release more features and improve the developer experience even further - as well as adding native support for products like Zapier!
As for transferring projects, yes that is something that our support team should be able to help you out with!
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Thank you and besides Zapier, please N8n.
Hi @jhodges
i want to create a zap using my frame workspace but when i need to choose the “team” it gives me no option to choose from. Is there a way to fix this? Same thing for when i try
to create a webhook for n8n on frame.io developer site.
p.s i have a team plan and im content admin
Unfortunately no, not yet. We’re working on a new Zapier integration with support for V4 though and aiming to have that in beta by the end of the month.
It’s mostly finished, we’re just waiting on some API and webhook system changes to be completed.
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