Account locked ("You do not have access to this service") after API testing via Postman/curl/Android app

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1

Hi everyone,

I’m building a Android app client for Frame and ran into an account lockout while testing.

Account: kirill@androidbroadcast.dev
Location: Belarus

Timeline:

  • Everything worked normally until ~10:00 GMT+3 today.
  • Around 18:00 GMT+3 today, after making a series of REST API requests via Postman, curl, and my Android app (still in development), I lost access.
  • Since then, logging in via Adobe auth returns: “You do not have access to this service. Contact your IT administrator to learn more.”

I contacted support and was redirected here since they couldn’t resolve account-level access, and this looked more like an API-related trigger than a billing/account issue.

Questions:

  1. Could a burst of API requests from Postman/curl/a dev app trigger an automatic block or rate-limit lockout on the account itself (not just the API key)?
  2. Is there a known interaction between Adobe auth and requests coming from Belarus (export control / regional restriction) that could produce this exact error message, independent of API usage?
  3. If this is a security/anti-abuse trigger, what’s the correct way to get it reviewed and lifted?

Any guidance from the team or others who’ve hit this would be appreciated.

Thanks, Kirill

2

Hi @krlrzv!

Sorry to hear you’re running into some trouble here. This likely isn’t based on your location. I’m currently looking into what we can do to sort this out for you.

Just to confirm, have you been able to access your account at all since then, or are you still blocked?

3

Hi. I’ve just checked. Still blocked

4

Hi @krlrzv, thank you for confirming! We’re still looking into this for you. I just sent you a direct message requesting some details to help us dig in further. When you have a moment, could you check your inbox for that?