V4 API — "Please contact the application developer to gain access to Project" on my own OAuth Web App credential

Help
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1

Hi Frame.io team,

I’m trying to get read-only V4 API access (list projects, download approved video assets) and I’m blocked at the Adobe IMS authorization step.

Setup:

  • Frame.io account: already connected to Adobe Authentication (done via Account Settings → Profile → Authentication → Connect).
  • Redirect URI: https://localhost:8080/

The problem:
When I run the IMS authorize flow — instead of a consent screen I’m redirected to an error page saying:

“Please contact the application developer to gain access to Project XXXX.”

What I’ve already checked:

  • The credential config matches the downloaded JSON exactly (client_id, secret, redirect URI).
  • In Admin Console → App Integrations → Admin Authorizations the list is empty, and “Add integrations” does not list my own Developer Console app (it only shows marketplace apps).
  • I’m a System Administrator on the org.

My question: How do I get my account/org provisioned so that User Authentication (OAuth Web App) works against the V4 API? Is there an entitlement or linking step that needs to be done on your side?

Thanks!

2

Hi @IVcompany!

This usually happens when your app is still in development and you haven’t added the account you’re attempting to authenticate to as a beta user. If that’s what’s happening here, it’s a pretty quick fix:

  • Log in to the Adobe Developer Console
  • Locate your project, and click on the project name to open project details
  • Click the ‘Beta users’ link in the left sidebar
  • Enter the email address on file for the account you’re attempting to authenticate to in the text field
  • Click ‘Save list’

Hope this helps! Feel free to follow up here if you continue to run into any issues with this.

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3

Thank you for helping! It worked :star_struck:

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