V4 API: media_links.*.url returns null on all files

Help
1

Hi everyone,

Since ~17:00 CEST on May 2, 2026, GET /v4/accounts/{account_id}/files/{file_id}?include=media_links.* returns HTTP 200 with every media_links.*.url = null on every file in my account.

"media_links": {
  "high_quality": { "url": null, "download_url": null },
  "efficient":    { "url": null, "download_url": null },
  "original":     { "download_url": null, "inline_url": null },
  "thumbnail":    { "url": null, "download_url": null }
}

Same files play fine on next.frame.io. Auth works (/v4/me 200), re-authorizing doesn’t help, no alternative endpoint exists. Pro plan, User OAuth Web App via Adobe IMS.

Bug or known issue?

2

Hi @b0risblade!

Sorry to hear you’re running into some trouble. This doesn’t seem to be a system wide issue.

The first troubleshooting step to try is turning off watermarks, and resending the request.

If that doesn’t resolve this, can you send over your exact API request so I can take a closer look?

Feel free to send as a response on this post, or a private message.