Hi @CharlieAnderson,
When a guest reviewer leaves a comment via a share link, they’re prompted to enter their name and email, and by clicking “Save” they agree to Adobe’s Terms of Use and Privacy Policy. So the data is being collected and stored - it’s visible on the review page itself, which is how I’ve been able to retrieve it via scraping as a workaround.
Adobe’s own Privacy Policy supports this:
- Under “Adobe Services and Software,” the policy covers information users provide when they “access and use” Adobe’s Services and Software, including “content that includes personal information which is sent or received using an online feature” or “stored on Adobe servers.”
- The policy specifically mentions that Adobe’s Services and Software “allow you to post comments” and that such information can be seen by other users of the service.
- Under data storage, it states: “Your personal information and files are stored on Adobe’s servers.”
- Under retention, it confirms Adobe keeps personal information “for as long as you are an active user.”
So the data is being collected, stored, and displayed with the guest’s consent. It’s just not currently accessible via the V4 API.
It would be great if this could be surfaced through the API properly. It’s a common need for automation workflows - being able to attribute comments to the person who actually left them. And since this feature was availble in the previous API I don’t see why it can’t be added in v4.
Happy to help put together a feature request if that would be useful.