External User Comment Information

Help
1

I’m in a pickle

is there a proper way to extract the user information If the user is an external user? I can get user information easily if it’s an internal staff member however any external comments are just appearing as the “owner”: null

been trying this URL
https://api.frame.io/v4/accounts/FRAMEACC/comments/COMMENTID

any suggestions?

2

hi @nevets348 unless a user has registered with Frame.io and is a part of the account, those are “anonymous users” and we do not retain their information outside of the browser session.

3

no worries that is what I’m thinking

for now I’m just trailing a system where I make notes of the clients user id and manually matching the commenter ID to a name.

4

@nevets348 if you have a suggestion on how you would like it to perform I can create a feature request ticket based on the info you’ve given

5

Hi Charlie,

I think at the end of the day, regardless if the client/viewer isn’t a part of the frame.io organisation that data should be able to be accessed/exposed to the API. As the system is already gathering that data to allow the user/viewer to create the comment in the first place.

Will just help with my automation so we can track “who" has commented on a creative. At the moment I’ve just got some JS codes in N8N doing some reasoning with “known user ID’s” and if that userID doesn’t match it’s just label as an “external commenter”

hope that makes sense :slight_smile: