API access returning 404/Permission Denied on Adobe-migrated account

Bunnie
Thu, 09 Apr 2026 23:21:31 +0000
Uncategorized

Was sent here by your support desk !

Hi support,

We’re building an internal creative review dashboard that needs to pull video thumbnails via the API. Our account was migrated to Adobe infrastructure (from_adobe: true on our user profile).

What’s happening:

Our Developer Token (fio-u-…) successfully authenticates against GET /v2/me and returns our user profile (account ID: a4ce***********af4, user: hello@bu###.com)
However, ALL asset/project/folder endpoints return 404 Not Found on REST v2
GraphQL queries for assets return PERMISSION_DENIED
This includes projects and assets we can access fine in the web UI

What we need:

REST v2 GET /v2/assets/{asset_id} to return asset details including thumbnail URLs
Or GraphQL asset(assetId: “…”) queries to work
Specifically, we need thumb_256 / thumb_540 fields from video assets for display in our dashboard

Our project/folder IDs (accessible in web UI but not via API):

Project: b5df2802
Folder : all

Questions:

After Adobe migration, do Developer Tokens need to be regenerated with specific scopes?
Is there a different auth flow required for Adobe-migrated accounts (e.g. Adobe IMS tokens)?
Are there any workspace/team-level permissions that need to be enabled for API access?

Our Developer Token was generated from the developer portal. We also have OAuth client credentials configured (client_id: 2b72************************************6259) but the access token returns 401.

Thanks,

2 posts - 2 participants