# Webhooks and Custom Actions show Active but deliver nothing

**URL:** <https://forum.frame.io/t/webhooks-and-custom-actions-show-active-but-deliver-nothing/3688>\
**Category:** Help\
**Tags:** api, webhooks, v4\
**Created:** [September 18, 2026, 1:28pm UTC](https://forum.frame.io/t/webhooks-and-custom-actions-show-active-but-deliver-nothing/3688 "2026-09-18T13:28:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![max.orenstein](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@max.orenstein](https://forum.frame.io/u/max.orenstein)\
**Post date:** [September 18, 2026, 1:28pm UTC](https://forum.frame.io/t/webhooks-and-custom-actions-show-active-but-deliver-nothing/3688/1 "2026-09-18T13:28:57Z")

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Overnight, all event delivery on my account stopped. It worked fine at 11pm yesterday; by this morning nothing fires. Both webhooks and custom actions are affected.

Here’s what I’ve confirmed:

My webhook (`metadata.value.updated`) and my three custom actions (Publish, Recall, Recall and Delete) all show `active: true` via the API and “Active” in the UI. Event keys and URLs are correct. Workspace scope is correct, the files I’m modifying are in the right workspace.

When I trigger a custom action in the UI, I get a spinner and then “loading timed out.” So the action is firing on the client side, but delivery never completes.

As a test, I pointed my Publish custom action at an independent third-party capture URL (webhook.cool). I clicked the action. Zero requests arrived at that URL. So this is not my endpoint. My own endpoint works fine when I POST to it directly; the problem is that [Frame.io](http://Frame.io)’s outbound delivery isn’t reaching any destination.

One clue that points at migration: earlier this morning one of my webhooks returned `is_active: null` via the API (not `true`, not `false`). Your docs describe this as a migration artifact, webhooks get auto-disabled and land in a null state when an account migrates to V4. Is it possible my account migrated overnight, and event delivery didn’t come back up correctly?

Could someone from [Frame.io](http://Frame.io) inspect the delivery/failure log for my account? I’d like to know whether events are being attempted at all, and if so, why they’re not reaching the destination.

Happy to run any tests or share more. Given my upcoming event timing, a quick look at whether delivery is firing on your side would help enormously. Thank you!

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**Author:** ![rosiec](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.frame.io/rosiec/32/518_2.png) [@rosiec](https://forum.frame.io/u/rosiec)\
**Post date:** [September 18, 2026, 2:30pm UTC](https://forum.frame.io/t/webhooks-and-custom-actions-show-active-but-deliver-nothing/3688/2 "2026-09-18T14:30:25Z")

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Hi @max.orenstein,

Thank you for letting us know about this, and for providing such a detailed account of what you’re seeing on your end. We’re currently looking into this, and will provide an update here as soon as possible.

(Also, just a heads up: I edited your original post to remove account-specific information)

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**Author:** ![rosiec](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.frame.io/rosiec/32/518_2.png) [@rosiec](https://forum.frame.io/u/rosiec)\
**Post date:** [September 21, 2026, 9:34am UTC](https://forum.frame.io/t/webhooks-and-custom-actions-show-active-but-deliver-nothing/3688/3 "2026-09-21T09:34:08Z")

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Hi @max.orenstein!

Sorry for the late reply here. You might have already noticed, but we received word that this issue was resolved on Friday 09/18 at around 11:00 am EDT.

Thank you again for letting us know about this, please feel free to follow up with any questions here.