# Frame account is not recognized **URL:** \ **Category:** Help\ **Created:** [August 14, 2025, 3:26pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780 "2025-08-14T15:26:07Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![heyitsbumblebea](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Post date:** [August 14, 2025, 3:26pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/1 "2025-08-14T15:26:07Z")
hi! I am trying to create an automation with my frame but the account/team won’t appear ![Screenshot 2025-08-14 at 11.25.15 PM](https://canada1.discourse-cdn.com/flex035/uploads/frame1/original/1X/01451e0e35e1f2e5ac5139d88b8177006e3d8229.png) it will only show the internal team account but not the main account where all my videos are. ---
**Author:** ![CharlieAnderson](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.frame.io/charlieanderson/32/491_2.png) [@CharlieAnderson](https://forum.frame.io/u/CharlieAnderson)\ **Post date:** [August 14, 2025, 7:52pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/2 "2025-08-14T19:52:25Z")
hi @heyitsbumblebea, the word `Team` tells me you’re trying to use the [Frame.io](http://Frame.io) Legacy version of Zapier here. Is your Main account on the Legacy version or the new V4? ---
**Author:** ![heyitsbumblebea](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Post date:** [August 15, 2025, 2:57am UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/3 "2025-08-15T02:57:36Z")
Hi @CharlieAnderson - my main account uses the new V4! ---
**Author:** ![CharlieAnderson](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.frame.io/charlieanderson/32/491_2.png) [@CharlieAnderson](https://forum.frame.io/u/CharlieAnderson)\ **Post date:** [August 15, 2025, 1:25pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/4 "2025-08-15T13:25:07Z")
@heyitsbumblebea that explains it. You need to use the new V4 Zapier connector in order to see your account: [Frame.io V4 Integrations | Connect Your Apps with Zapier](https://zapier.com/apps/frameio-v4/integrations) The Legacy version will not see your V4 account and vice versa. They are completely different APIs and Auth methods. Just be sure you have connected an Adobe ID to your V4 account beforehand, otherwise you will get a 401 error: [Connecting to Adobe authentication | Frame.io V4 Knowledge Center](https://help.frame.io/en/articles/11758018-connecting-to-adobe-authentication) ---
**Author:** ![heyitsbumblebea](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Post date:** [August 17, 2025, 3:21pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/5 "2025-08-17T15:21:13Z")
Gotcha! Thanks @CharlieAnderson! Just another question, would you happen to know what is a similar trigger on Zapier as the one below for the V4 version? I’m trying to create an automation wherein once a file is marked as approved, it can be uploaded to Google Drive. Thanks! ![Screenshot 2025-08-17 at 11.19.28 PM](https://canada1.discourse-cdn.com/flex035/uploads/frame1/original/1X/cd5054c6358d2c6b5b6c40363fe8371145d068aa.png) ---
**Author:** ![CharlieAnderson](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.frame.io/charlieanderson/32/491_2.png) [@CharlieAnderson](https://forum.frame.io/u/CharlieAnderson)\ **Post date:** [August 18, 2025, 2:30pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/6 "2025-08-18T14:30:12Z")
This would be the `Metadata Value Updated` trigger. You would then take the `New Field Value` output and when the value is `Approved` you would then upload it to Google drive via `Show File` endpoint with `media_links.original` selected in the “Include Additional Data” to get the source url to be able to upload it remotely. ![Screenshot 2025-08-18 at 10.21.11 AM](https://canada1.discourse-cdn.com/flex035/uploads/frame1/original/1X/1f87187702f36b4afb32f9122c6d8680f83ef6d2.png) ---
**Author:** ![heyitsbumblebea](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Post date:** [March 25, 2026, 8:26am UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/7 "2026-03-25T08:26:44Z")
Hi @CharlieAnderson - hope you are well. Circling back on this, I can’t seem to pull the records on my assets once the metadata or status field has been updated. I tried testing this out with a few assets and none of them showed up on Zapier even though I marked the status of the assets as “approved”. Is it also possible to create the workflow on Make? I don’t see the Metadata option in Make. Hope you can assist. Thanks! ---
**Author:** ![CharlieAnderson](https://yyz1.discourse-cdn.com/flex035/user_avatar/forum.frame.io/charlieanderson/32/491_2.png) [@CharlieAnderson](https://forum.frame.io/u/CharlieAnderson)\ **Post date:** [March 25, 2026, 1:38pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/8 "2026-03-25T13:38:36Z")
hi @heyitsbumblebea yes it should also be possible with make, it is the same process (metadata value updated trigger filtered to Status) but since they created that integration themselves, I don’t have much insight into what’s possible or not. I’ll have someone on my team take a look and get back to you. ---
**Author:** ![aaronburns](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@aaronburns](https://forum.frame.io/u/aaronburns)\ **Post date:** [March 25, 2026, 3:46pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/9 "2026-03-25T15:46:40Z")
Hi @heyitsbumblebea While we look into this further, will you please share your zap that was not working as intended. ---
**Author:** ![aaronburns](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@aaronburns](https://forum.frame.io/u/aaronburns)\ **Post date:** [March 26, 2026, 10:17pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/10 "2026-03-26T22:17:17Z")
# Zapier walk through: # Asset marked as Approved Uploads to Google Drive ![Screenshot 2026-03-26 at 4.01.41 PM.png](https://canada1.discourse-cdn.com/flex035/uploads/frame1/original/1X/718fa9b48c69cdbfa9cd036614709ca47507d26b.png) This Zap monitors a metadata field, filters for “Approved” records, retrieves file details, and automatically uploads approved files to Google Drive. ## **The Logic Flow** 1. **Trigger** → Detects when a metadata value changes (e.g., status field updated) 2. **Filter** → Only continues if the new value is “Approved” (exact match, case-insensitive) 3. **Show File** → Retrieves the full file object including its download URL 4. **Action** → Uploads that file to Google Drive in a designated folder * * * ## **Step-by-Step Setup Instructions** ### **Step 1: Set Up the Trigger** - **App** : [Frame.io](http://Frame.io) - **Trigger** : “Metadata Value Updated” - **Configuration needed** : ![image](https://canada1.discourse-cdn.com/flex035/uploads/frame1/original/1X/1e49c4e833aed1a91e87448940cbd10574b305c8.png) ### **Step 2: Add a Filter** - **App** : Filter by Zapier - **Condition** : `[field from trigger] = "Approved"` - **Note: Additional filter parameters may need to be added depending on the complexity of your workspace and project layout.** - **Note: You will need to run approved trigger in [Frame.io](http://Frame.io)! Zapier needs to see the action happen in [Frame.io](http://Frame.io) to set the zap up correctly. Test this step!** - **Result** : Only proceed if status changes TO “Approved” ![Screenshot 2026-03-26 at 2.36.15 PM.png](https://canada1.discourse-cdn.com/flex035/uploads/frame1/original/1X/009724696abb9f265decc1c73a4d7154aac031e2.png) ### **Step 3: Show File** - **App** : [Frame.io](http://Frame.io) - **Action** : “Show File” - **Configuration needed** : - Note: Show File with media\_links.original surfaces the download URL. The view URL will not move the file. - **Output** : File object with `original_download_url` for Step 4 ![Screenshot 2026-03-26 at 5.02.05 PM.png](https://canada1.discourse-cdn.com/flex035/uploads/frame1/original/1X/37f8b513b815d48a7a45e5831eaa88b84bb9a527.png) ### **Step 4: Upload to Google Drive** - **App** : Google Drive - **Action** : “Upload File” - **Configuration needed** : - **Result** : File uploaded to the specified folder ![Screenshot 2026-03-26 at 4.27.15 PM.png](https://canada1.discourse-cdn.com/flex035/uploads/frame1/original/1X/f97b12bb33db132c5208a1a98f416531cb113fa5.png) Be sure to test your configurations and filters. ---
**Author:** ![heyitsbumblebea](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Post date:** [March 27, 2026, 4:30am UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/11 "2026-03-27T04:30:45Z")
Hi @aaronburns - I can’t share the zap yet since it has not gone public and I also don’t have a plan that supports sharing zap links to anyone with a link unfortunately. I do have a photo I attached below of the records it’s pulling and it does not pull the ones with the “approved” status in the new field value portion. ![Screenshot 2026-03-27 at 12.28.07 PM](https://canada1.discourse-cdn.com/flex035/uploads/frame1/original/1X/9a92726ad09cea1f46ec750870467e200b1ac7b2.png) ---
**Author:** ![aaronburns](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@aaronburns](https://forum.frame.io/u/aaronburns)\ **Post date:** [March 27, 2026, 3:37pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/12 "2026-03-27T15:37:07Z")
@heyitsbumblebea Hi, have you tried it this way? Start with your zap open and the trigger selected just like in your still image. In [Frame.io](http://Frame.io) import a new unique asset into your project then change the asset status to Approved. Only do it once. In Zapier go to the test step, hit find new records. This should identify the most recent events that zapier detected in [frame.io](http://frame.io). It will present them as letters. We picked a unique asset so that it easy to identify. You can click on them to see the name like in your screen cap. If the letters are trending towards the end of the alphabet or it seems messy, you can search for the name of the asset in the above search bar. Find the event for the asset that you just uploaded and you should see Approved as New Field Value. With that record selected test the zap. That record will load your trigger with the event needed to configure your filter. You will need to keep that event loaded into the trigger step when you are configuring the filter. ---
**Author:** ![heyitsbumblebea](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Post date:** [April 8, 2026, 8:11am UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/13 "2026-04-08T08:11:03Z")
Apologies for the delayed response here Aaron. Will try this out and let you know if it worked! ---
**Author:** ![heyitsbumblebea](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Post date:** [June 12, 2026, 11:34am UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/14 "2026-06-12T11:34:05Z")
Hey Aaron, Apologies for not getting back to you sooner! I had other priorities but I’m back on this again. It’s odd because I just uploaded a file, but it’s not showing up in my records! I even updated status but it’s not showing up still. ---
**Author:** ![aaronburns](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@aaronburns](https://forum.frame.io/u/aaronburns)\ **Post date:** [June 12, 2026, 6:53pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/15 "2026-06-12T18:53:21Z")
Are you seeing this behavior when you create a new zap from scratch? What is being returned when you click Find new records? Are you seeing any new Metadata records created in zapier at all? The Metadata records can get a little confusing when the letters start compiling. You should be able to see the file name in the records in zapier to confirm the correct test event. ---
**Author:** ![heyitsbumblebea](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Post date:** [June 12, 2026, 10:49pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/16 "2026-06-12T22:49:14Z")
Hi Aaron, Yeah, I see it when I create a Zap from scratch. I get new Metadata records but these don’t have any statuses updated/added, which is odd. The one I uploaded is not there as I checked the file names and the status is not reflecting either. Best, Bea ---
**Author:** ![aaronburns](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@aaronburns](https://forum.frame.io/u/aaronburns)\ **Post date:** [June 15, 2026, 3:59pm UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/17 "2026-06-15T15:59:35Z")
After you have changed the status in [frame.io](http://frame.io) then going into zapier and clicking on the button “Find new records”. Does it create a new metadata test record value letter? Does that new record contain the New Field Value: Approved It might not automatically populate if there are already test records to chose from. ---
**Author:** ![heyitsbumblebea](https://avatars.discourse-cdn.com/v4/letter/h/dec6dc/32.png) [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Post date:** [June 16, 2026, 7:29am UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780/18 "2026-06-16T07:29:57Z")
Yeah, I tried clicking “Find New Records.” It does not show up at all ☹