# Can’t link Frame.io user to Adobe ID: Connect popup fails, V4 API returns 401 “not linked to an Adobe ID **URL:** \ **Category:** Help\ **Tags:** api, v4\ **Created:** [November 11, 2026, 4:59pm UTC](https://forum.frame.io/t/can-t-link-frame-io-user-to-adobe-id-connect-popup-fails-v4-api-returns-401-not-linked-to-an-adobe-id/3972 "2026-11-11T16:59:32Z")\ **Posts on this page:** 1\ **Page:** 1
**Author:** ![thirtyfive](https://avatars.discourse-cdn.com/v4/letter/t/7ab992/32.png) [@thirtyfive](https://forum.frame.io/u/thirtyfive)\ **Post date:** [November 11, 2026, 4:59pm UTC](https://forum.frame.io/t/can-t-link-frame-io-user-to-adobe-id-connect-popup-fails-v4-api-returns-401-not-linked-to-an-adobe-id/3972/1 "2026-11-11T16:59:32Z")
Hi everyone, I’m building a small desktop integration (OAuth Native App with PKCE from Adobe Developer Console) to create share links for my exports via the V4 API. The Adobe IMS sign-in works and I get a valid access token for my Adobe ID, but every V4 call returns: `GET /v4/me → 401 "Your Frame user is not linked to an Adobe ID."` The reason seems to be that the Adobe link never completes on my [Frame.io](http://Frame.io) account: - [Frame.io](http://Frame.io) V4 account created directly in V4 (not migrated), [Frame.io](http://Frame.io) email/password login - Adobe ID with the exact same email - No SSO, no Google sign-in - Profile → Authentication → Adobe Authentication → Connect → sign in with [Frame.io](http://Frame.io), then Adobe in the popup → an error like “you don’t have permission” flashes for a second → popup returns to [Frame.io](http://Frame.io) → still shows “Connect” - Tried Firefox, Safari, and private windows - The “Contact support” chat button inside [Frame.io](http://Frame.io) is disabled for me, so I can’t reach support that way (I’ve emailed [support@frame.io](mailto:support@frame.io) as well) Has anyone seen this? Could someone from the [Frame.io](http://Frame.io) team check my account? Happy to share my email via DM. Thanks!