# Help **URL:** https://forum.frame.io/c/help/7.md?page=1 [Latest](https://forum.frame.io/latest.md) · [Categories](https://forum.frame.io/categories.md) · [Tags](https://forum.frame.io/tags.md) **Page:** 2 --- ## [Frame.io v4 Enterprise – Server-to-Server Authentication / Static Token for API Access](https://forum.frame.io/t/frame-io-v4-enterprise-server-to-server-authentication-static-token-for-api-access/3419)
**Author:** [@storagedna.com](https://forum.frame.io/u/storagedna.com)\ **Replies:** 1\ **Last updated:** [July 18, 2026, 5:59am UTC](https://forum.frame.io/t/frame-io-v4-enterprise-server-to-server-authentication-static-token-for-api-access/3419 "2026-07-18T05:59:42Z")
Hello Team, We recently migrated our integration from Frameio v3 to Frameio v4. In v3, we used a developer token, but we understand that developer tokens are no longer available in v4. Our requirement is to use server-… --- ## ["License required" error adding Frame.io V4 API in Adobe Developer Console — how to get entitlement enabled?](https://forum.frame.io/t/license-required-error-adding-frame-io-v4-api-in-adobe-developer-console-how-to-get-entitlement-enabled/3431)
**Author:** [@vbossiD50media](https://forum.frame.io/u/vbossiD50media)\ **Replies:** 0\ **Last updated:** [July 18, 2026, 4:21am UTC](https://forum.frame.io/t/license-required-error-adding-frame-io-v4-api-in-adobe-developer-console-how-to-get-entitlement-enabled/3431 "2026-07-18T04:21:57Z")
'm trying to set up read-only Server-to-Server API access for an internal reporting dashboard. When I try to add the Frame.io API in the Adobe Developer Console, I get: “License required — your organization does not hav… --- ## [Adobe org missing Frame.io product entitlement - Team plan, matching Adobe ID linked as workspace member, following topic 3304](https://forum.frame.io/t/adobe-org-missing-frame-io-product-entitlement-team-plan-matching-adobe-id-linked-as-workspace-member-following-topic-3304/3405)
**Author:** [@eiau](https://forum.frame.io/u/eiau)\ **Replies:** 1\ **Last updated:** [July 9, 2026, 6:15pm UTC](https://forum.frame.io/t/adobe-org-missing-frame-io-product-entitlement-team-plan-matching-adobe-id-linked-as-workspace-member-following-topic-3304/3405 "2026-07-09T18:15:02Z")
Hi Frame io Developer team, Sent here from Technical Support (Jayshree Bharti) who confirmed this needs Developer team assistance. Same underlying issue as topic 3304 (Umanity), which Rosie Cunningham resolved via DM on… --- ## [V4 API — "Please contact the application developer to gain access to Project" on my own OAuth Web App credential](https://forum.frame.io/t/v4-api-please-contact-the-application-developer-to-gain-access-to-project-on-my-own-oauth-web-app-credential/3398)
**Author:** [@IVcompany](https://forum.frame.io/u/IVcompany)\ **Replies:** 2\ **Last updated:** [July 9, 2026, 10:10am UTC](https://forum.frame.io/t/v4-api-please-contact-the-application-developer-to-gain-access-to-project-on-my-own-oauth-web-app-credential/3398 "2026-07-09T10:10:14Z")
Hi Frame.io team, I’m trying to get read-only V4 API access (list projects, download approved video assets) and I’m blocked at the Adobe IMS authorization step. Setup: Frame.io account: already connected to Adobe Au… --- ## [Enable V4 API access for my account - legacy token 403s on /accounts](https://forum.frame.io/t/enable-v4-api-access-for-my-account-legacy-token-403s-on-accounts/3400)
**Author:** [@sami](https://forum.frame.io/u/sami)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 11:56pm UTC](https://forum.frame.io/t/enable-v4-api-access-for-my-account-legacy-token-403s-on-accounts/3400 "2026-07-06T23:56:53Z")
I’m automating downloads of finished videos from my own workspace via the Frame.io V4 API and I’m blocked at the account level. Setup: legacy developer token (developer.frame.io) sent with x-frameio-legacy-token-auth: t… --- ## [Share links retaining featured field setting](https://forum.frame.io/t/share-links-retaining-featured-field-setting/2978)
**Author:** [@spencerframe](https://forum.frame.io/u/spencerframe)\ **Replies:** 7\ **Last updated:** [July 6, 2026, 3:07pm UTC](https://forum.frame.io/t/share-links-retaining-featured-field-setting/2978 "2026-07-06T15:07:27Z")
Here’s what I want: Allow the Featured Field to be set to a field I choose, and then allow me to save that as the preset for share links. Or allow me to set the Featured Field when creating a share via API. Why: I use… --- ## ["Your organization does not allow access to third party applications."](https://forum.frame.io/t/your-organization-does-not-allow-access-to-third-party-applications/3189)
**Author:** [@anubistar](https://forum.frame.io/u/anubistar)\ **Replies:** 4\ **Last updated:** [June 27, 2026, 10:27pm UTC](https://forum.frame.io/t/your-organization-does-not-allow-access-to-third-party-applications/3189 "2026-06-27T22:27:29Z")
I’m being auto-migrated to V4 on March 24 and need API access for my automations. When I try to authenticate via OAuth Web App through Adobe Developer Console, I get the error “Your organization does not allow access to… --- ## [V4 API returns 401 "Invalid or missing authorization token" on every endpoint (Adobe-linked account, valid IMS token)](https://forum.frame.io/t/v4-api-returns-401-invalid-or-missing-authorization-token-on-every-endpoint-adobe-linked-account-valid-ims-token/3327)
**Author:** [@brad](https://forum.frame.io/u/brad)\ **Replies:** 3\ **Last updated:** [June 23, 2026, 8:06pm UTC](https://forum.frame.io/t/v4-api-returns-401-invalid-or-missing-authorization-token-on-every-endpoint-adobe-linked-account-valid-ims-token/3327 "2026-06-23T20:06:40Z")
Setup I have an OAuth integration built on the Adobe Developer Console using a User Authentication (Web App) credential. The token flow works end to end: the refresh-token grant against Adobe IMS returns 200, and the re… --- ## [V4 API: media\_links completely missing from file response despite api-version: experimental header](https://forum.frame.io/t/v4-api-media-links-completely-missing-from-file-response-despite-api-version-experimental-header/3371)
**Author:** [@Luis](https://forum.frame.io/u/Luis)\ **Replies:** 2\ **Last updated:** [June 19, 2026, 7:30pm UTC](https://forum.frame.io/t/v4-api-media-links-completely-missing-from-file-response-despite-api-version-experimental-header/3371 "2026-06-19T19:30:19Z")
Hi — related to but distinct from this existing thread. That thread reports media\_links URLs returning null. In our case media\_links is completely absent from the response — not null, not empty, just missing entirely. R… --- ## [New Frame.io API does not provide a way to retrieve assets associated with a shared link](https://forum.frame.io/t/new-frame-io-api-does-not-provide-a-way-to-retrieve-assets-associated-with-a-shared-link/3250)
**Author:** [@maria](https://forum.frame.io/u/maria)\ **Replies:** 5\ **Last updated:** [June 17, 2026, 2:45pm UTC](https://forum.frame.io/t/new-frame-io-api-does-not-provide-a-way-to-retrieve-assets-associated-with-a-shared-link/3250 "2026-06-17T14:45:18Z")
Hi everyone, Short summary: It seems the new Frame.io API does not provide a way to retrieve assets associated with a shared link. We’ve run into a blocker while integrating with the new Frame.io API. From what we can … --- ## [Frame account is not recognized](https://forum.frame.io/t/frame-account-is-not-recognized/2780)
**Author:** [@heyitsbumblebea](https://forum.frame.io/u/heyitsbumblebea)\ **Replies:** 17\ **Last updated:** [June 16, 2026, 7:29am UTC](https://forum.frame.io/t/frame-account-is-not-recognized/2780 "2026-06-16T07:29:57Z")
hi! I am trying to create an automation with my frame but the account/team won’t appear it will only show the internal team account but not the main account where all my videos are. --- ## [V4 API returns empty workspaces array - account owner, free tier](https://forum.frame.io/t/v4-api-returns-empty-workspaces-array-account-owner-free-tier/3348)
**Author:** [@Dan](https://forum.frame.io/u/Dan)\ **Replies:** 4\ **Last updated:** [June 9, 2026, 7:15pm UTC](https://forum.frame.io/t/v4-api-returns-empty-workspaces-array-account-owner-free-tier/3348 "2026-06-09T19:15:30Z")
Hi, I’m hitting the same issue as several other threads - GET /v4/accounts/{account\_id}/workspaces returns an empty array even though I’m the account owner and can see my workspace, project, folders and assets normally… --- ## [V2 API returns empty teams and 404 on projects despite valid token — account owner](https://forum.frame.io/t/v2-api-returns-empty-teams-and-404-on-projects-despite-valid-token-account-owner/3330)
**Author:** [@JacobMarq224](https://forum.frame.io/u/JacobMarq224)\ **Replies:** 1\ **Last updated:** [June 6, 2026, 12:17am UTC](https://forum.frame.io/t/v2-api-returns-empty-teams-and-404-on-projects-despite-valid-token-account-owner/3330 "2026-06-06T00:17:53Z")
Hi, I’m posting to add to this existing thread which has gone unresolved: https://forum.frame.io/t/api-endpoints-return-empty-results-or-404/2400 We are experiencing the exact same issue. We have a valid developer toke… --- ## [OAuth login works, but some users get "cannot find an account"](https://forum.frame.io/t/oauth-login-works-but-some-users-get-cannot-find-an-account/3325)
**Author:** [@rodrigo](https://forum.frame.io/u/rodrigo)\ **Replies:** 1\ **Last updated:** [June 5, 2026, 9:54pm UTC](https://forum.frame.io/t/oauth-login-works-but-some-users-get-cannot-find-an-account/3325 "2026-06-05T21:54:48Z")
Hey, We’re running into an issue with Frame.io OAuth. If a user already has a Frame.io session in their browser, everything works fine. But if they aren’t already logged in, they’ll go through the Adobe login flow suc… --- ## [Linking existing self-serve Frame.io Team account to Adobe organization for V4 API access — entitlement missing in Adobe Admin Console](https://forum.frame.io/t/linking-existing-self-serve-frame-io-team-account-to-adobe-organization-for-v4-api-access-entitlement-missing-in-adobe-admin-console/3304)
**Author:** [@Umanity](https://forum.frame.io/u/Umanity)\ **Replies:** 1\ **Last updated:** [May 28, 2026, 4:46pm UTC](https://forum.frame.io/t/linking-existing-self-serve-frame-io-team-account-to-adobe-organization-for-v4-api-access-entitlement-missing-in-adobe-admin-console/3304 "2026-05-28T16:46:42Z")
Hi Frame.io team and community, Looking for guidance on connecting an existing self-serve Frame.io Team plan account to my company’s Adobe organization so V4 API calls can authorize successfully. Frame.io support direct… --- ## [Server-to-Server API authentication not available — how to automate project creation?](https://forum.frame.io/t/server-to-server-api-authentication-not-available-how-to-automate-project-creation/3306)
**Author:** [@SmendozaFK](https://forum.frame.io/u/SmendozaFK)\ **Replies:** 1\ **Last updated:** [May 21, 2026, 11:19am UTC](https://forum.frame.io/t/server-to-server-api-authentication-not-available-how-to-automate-project-creation/3306 "2026-05-21T11:19:37Z")
Hi everyone, We’re trying to automate project creation in Frame.io from our internal tooling (a Node.js server running on Railway). The goal is: when we create a new project in our system, it automatically creates the c… --- ## [How can I see who approved or changed status of a file?](https://forum.frame.io/t/how-can-i-see-who-approved-or-changed-status-of-a-file/3257)
**Author:** [@leafy.link](https://forum.frame.io/u/leafy.link)\ **Replies:** 2\ **Last updated:** [May 7, 2026, 2:07pm UTC](https://forum.frame.io/t/how-can-i-see-who-approved-or-changed-status-of-a-file/3257 "2026-05-07T14:07:22Z")
I am trying to see who approved of a video, and i can not, and it is bugging me. I want to create an automation that lists who did it am i am having a hard time --- ## [V4 API: media\_links.\*.url returns null on all files](https://forum.frame.io/t/v4-api-media-links-url-returns-null-on-all-files/3285)
**Author:** [@b0risblade](https://forum.frame.io/u/b0risblade)\ **Replies:** 1\ **Last updated:** [May 5, 2026, 4:21pm UTC](https://forum.frame.io/t/v4-api-media-links-url-returns-null-on-all-files/3285 "2026-05-05T16:21:28Z")
Hi everyone, Since ~17:00 CEST on May 2, 2026, GET /v4/accounts/{account\_id}/files/{file\_id}?include=media\_links.\* returns HTTP 200 with every media\_links.\*.url = null on every file in my account. "media\_links": { "h… --- ## [Is it possible to create Team Only Comments in Frame V4 API?](https://forum.frame.io/t/is-it-possible-to-create-team-only-comments-in-frame-v4-api/3266)
**Author:** [@inaki](https://forum.frame.io/u/inaki)\ **Replies:** 2\ **Last updated:** [April 13, 2026, 3:21pm UTC](https://forum.frame.io/t/is-it-possible-to-create-team-only-comments-in-frame-v4-api/3266 "2026-04-13T15:21:39Z")
This was possible in the previous API. I tried sending in the json is\_internal: true and private: true but none of them work and I couldnt find any references in the documentation --- ## [V4 API returns 403 Forbidden on all endpoints despite valid Adobe IMS OAuth token](https://forum.frame.io/t/v4-api-returns-403-forbidden-on-all-endpoints-despite-valid-adobe-ims-oauth-token/3263)
**Author:** [@attget](https://forum.frame.io/u/attget)\ **Replies:** 1\ **Last updated:** [April 9, 2026, 5:15pm UTC](https://forum.frame.io/t/v4-api-returns-403-forbidden-on-all-endpoints-despite-valid-adobe-ims-oauth-token/3263 "2026-04-09T17:15:35Z")
We set up a Frame.io V4 API integration via Adobe Developer Console (OAuth Web App). Adobe IMS authentication works — we get a valid access token. But every V4 endpoint returns 403. Setup: Scopes: openid, profile, ema… --- ## [Adobe OAuth succeeds, but all \[Frame.io\](http://frame.io/) API endpoints return 403](https://forum.frame.io/t/adobe-oauth-succeeds-but-all-frame-io-http-frame-io-api-endpoints-return-403/3243)
**Author:** [@newvisions](https://forum.frame.io/u/newvisions)\ **Replies:** 11\ **Last updated:** [April 7, 2026, 8:37pm UTC](https://forum.frame.io/t/adobe-oauth-succeeds-but-all-frame-io-http-frame-io-api-endpoints-return-403/3243 "2026-04-07T20:37:08Z")
Hi team — I’m trying to set up a fresh Frame.io API integration using Adobe IMS OAuth and I’m consistently getting blocked at the API layer even though the OAuth flow itself is working. What’s working Created a fres… --- ## [Redirect Uri Pattern question](https://forum.frame.io/t/redirect-uri-pattern-question/3260)
**Author:** [@GregW](https://forum.frame.io/u/GregW)\ **Replies:** 2\ **Last updated:** [April 5, 2026, 9:29am UTC](https://forum.frame.io/t/redirect-uri-pattern-question/3260 "2026-04-05T09:29:30Z")
I have pretty much everything working that I want but when I log into frame io via my staging site it redirects to my production site. Redirect URI https://dashboard.mydomain.net/api/auth/callback/frameio Redirect URI… --- ## [V2 to V4 migration](https://forum.frame.io/t/v2-to-v4-migration/3253)
**Author:** [@nathan-vandevoort](https://forum.frame.io/u/nathan-vandevoort)\ **Replies:** 3\ **Last updated:** [March 30, 2026, 7:34pm UTC](https://forum.frame.io/t/v2-to-v4-migration/3253 "2026-03-30T19:34:07Z")
Hello, We’ve been using the Frame.io v2 api (via the python SDK) for some time now. Today our users have been unable to get our tools to work. client.teams.list\_all() was returning an empty list. I did some digging and… --- ## [GET File Comments Response Missing 'Duration' field for Comments with Duration range](https://forum.frame.io/t/get-file-comments-response-missing-duration-field-for-comments-with-duration-range/3245)
**Author:** [@GHo](https://forum.frame.io/u/GHo)\ **Replies:** 2\ **Last updated:** [March 25, 2026, 7:40pm UTC](https://forum.frame.io/t/get-file-comments-response-missing-duration-field-for-comments-with-duration-range/3245 "2026-03-25T19:40:40Z")
We are forced to migrate to the v4 API and noticed that the v4 endpoint is not returning the duration field for Comments with a timecode range eg. Endpoint URL: https://api.frame.io/v4/accounts/:account\_id/comments/:c… --- ## [Patch comment forbidden](https://forum.frame.io/t/patch-comment-forbidden/3229)
**Author:** [@hc-evan](https://forum.frame.io/u/hc-evan)\ **Replies:** 6\ **Last updated:** [March 25, 2026, 3:03pm UTC](https://forum.frame.io/t/patch-comment-forbidden/3229 "2026-03-25T15:03:35Z")
I’ve built an automation to get frame.io comments from the API using the front browser window’s URL to get the asset ID, and then import the comments onto my DAW timeline. I’d like to also mark the comments as ‘complete… --- ## [Getting 401 errors codes due to lack of roles in my access token payload](https://forum.frame.io/t/getting-401-errors-codes-due-to-lack-of-roles-in-my-access-token-payload/3217)
**Author:** [@wwhite56](https://forum.frame.io/u/wwhite56)\ **Replies:** 14\ **Last updated:** [March 24, 2026, 9:51pm UTC](https://forum.frame.io/t/getting-401-errors-codes-due-to-lack-of-roles-in-my-access-token-payload/3217 "2026-03-24T21:51:39Z")
I have a V4 Frame.io account linked to Adobe ID A0672738699CE30D0A495E8C@AdobeID. I’ve set up an OAuth Web App in Adobe Developer Console with all required scopes including additional\_info.roles, but my access tokens hav… --- ## [Setting up Frameio v4 for python](https://forum.frame.io/t/setting-up-frameio-v4-for-python/3120)
**Author:** [@joeleveson](https://forum.frame.io/u/joeleveson)\ **Replies:** 31\ **Last updated:** [March 24, 2026, 12:30pm UTC](https://forum.frame.io/t/setting-up-frameio-v4-for-python/3120 "2026-03-24T12:30:59Z")
Hello, I’m current in the process of switching over to Frameio v4 and have run into a couple of problems. We want to make direct python calls (getting a list of Frameio projects, users, etc…) from standalone python and … --- ## [V4 API and S2S usage](https://forum.frame.io/t/v4-api-and-s2s-usage/3234)
**Author:** [@sasse](https://forum.frame.io/u/sasse)\ **Replies:** 3\ **Last updated:** [March 18, 2026, 5:15pm UTC](https://forum.frame.io/t/v4-api-and-s2s-usage/3234 "2026-03-18T17:15:39Z")
Greetings, I have recently linked one of my frame.io accounts to Adobe. I wanted to begin migrating to V4 API but I cannot find S2S type authentication in Adobe Developer Console, despite having administrative access. … --- ## [API: Workspace returns null](https://forum.frame.io/t/api-workspace-returns-null/2681)
**Author:** [@Bahisabahis](https://forum.frame.io/u/Bahisabahis)\ **Replies:** 13\ **Last updated:** [March 17, 2026, 7:51pm UTC](https://forum.frame.io/t/api-workspace-returns-null/2681 "2026-03-17T19:51:16Z")
Hi! Support team has tapped out and directed me here. Hopefully you can help me out. Trying to get a webhook going. I got a v4 acc, adobe connected. I got the Auth key, exchange it for access token, get account ID fro… --- ## [Can others upload to my projects/account without a frame.io account using APIs?](https://forum.frame.io/t/can-others-upload-to-my-projects-account-without-a-frame-io-account-using-apis/180)
**Author:** [@alefty](https://forum.frame.io/u/alefty)\ **Replies:** 13\ **Last updated:** [March 12, 2026, 8:11am UTC](https://forum.frame.io/t/can-others-upload-to-my-projects-account-without-a-frame-io-account-using-apis/180 "2026-03-12T08:11:28Z")
Is it possible for non-frame io users (users who don’t have a frame account) to upload large files (\>=20GB) directly to my frame projects or account? I know that non-frame users can download files via shareable links (al… [Previous page](https://forum.frame.io/c/help/7.md) [Next page](https://forum.frame.io/c/help/7.md?page=2)