# Help **URL:** https://forum.frame.io/c/help/7.md [Latest](https://forum.frame.io/latest.md) · [Categories](https://forum.frame.io/categories.md) · [Tags](https://forum.frame.io/tags.md) --- ## [401 Error? Start here!](https://forum.frame.io/t/401-error-start-here/3407)
**Author:** [@rosiec](https://forum.frame.io/u/rosiec)\ **Replies:** 0\ **Last updated:** [July 9, 2026, 6:31pm UTC](https://forum.frame.io/t/401-error-start-here/3407 "2026-07-09T18:31:47Z")
401s are one of the most common things that slow people down when they’re getting set up with the API, and most come down to the same few causes. The fixes are pretty standard once you know which one you’re looking at, s… --- ## [About the Help category](https://forum.frame.io/t/about-the-help-category/19)
**Author:** [@jhodges](https://forum.frame.io/u/jhodges)\ **Replies:** 0
Need help getting your project off the ground, or have a question about an API endpoint, we’re here for you! --- ## [V4 API returns 403 on every endpoint (incl. /v4/me and /v4/accounts) despite valid Adobe sign-in](https://forum.frame.io/t/v4-api-returns-403-on-every-endpoint-incl-v4-me-and-v4-accounts-despite-valid-adobe-sign-in/3874)
**Author:** [@Jared](https://forum.frame.io/u/Jared)\ **Replies:** 3\ **Last updated:** [October 22, 2026, 5:07pm UTC](https://forum.frame.io/t/v4-api-returns-403-on-every-endpoint-incl-v4-me-and-v4-accounts-despite-valid-adobe-sign-in/3874 "2026-10-22T17:07:36Z")
Hi team, We’re building an internal dashboard that lists our Frame/.io videos. Adobe sign-in works, but every Frame/.io V4 API call returns HTTP 403 Forbidden, including GET /v4/me and GET /v4/accounts. What we’ve conf… --- ## [Adobe consent screen questions in both Native OAuth or OAuth Single-Page App](https://forum.frame.io/t/adobe-consent-screen-questions-in-both-native-oauth-or-oauth-single-page-app/3907)
**Author:** [@SEshot-Andrea](https://forum.frame.io/u/SEshot-Andrea)\ **Replies:** 0\ **Last updated:** [October 17, 2026, 1:00am UTC](https://forum.frame.io/t/adobe-consent-screen-questions-in-both-native-oauth-or-oauth-single-page-app/3907 "2026-10-17T01:00:30Z")
Hello Adobe Developer Support team, I’m the developer of SEshot, an iPhone and iPad gallery app by SEstudio (https://seshot.app) that integrates with Frame-io V4 through Adobe IMS. When users sign in to connect Frame-i… --- ## [Copying a project to another account with remote upload: can source\_url be a Frame.io download link?](https://forum.frame.io/t/copying-a-project-to-another-account-with-remote-upload-can-source-url-be-a-frame-io-download-link/3892)
**Author:** [@pharrell](https://forum.frame.io/u/pharrell)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 7:26am UTC](https://forum.frame.io/t/copying-a-project-to-another-account-with-remote-upload-can-source-url-be-a-frame-io-download-link/3892 "2026-10-13T07:26:35Z")
Hi all, I’m handing a finished client project (about 1 TB, a few hundred files) from my Frame.io V4 account to my client’s own account. Support confirmed there’s no way to move projects between accounts, so I’m copying … --- ## [Account owner locked out since the Oct 1 login incident - /v4/me returns 200 but every account route returns 403](https://forum.frame.io/t/account-owner-locked-out-since-the-oct-1-login-incident-v4-me-returns-200-but-every-account-route-returns-403/3841)
**Author:** [@enzotouatpro](https://forum.frame.io/u/enzotouatpro)\ **Replies:** 2\ **Last updated:** [October 9, 2026, 12:59am UTC](https://forum.frame.io/t/account-owner-locked-out-since-the-oct-1-login-incident-v4-me-returns-200-but-every-account-route-returns-403/3841 "2026-10-09T00:59:27Z")
Hi everyone, I am the owner (and only member) of a V4 account, paid through Adobe Creative Cloud Pro (individual Adobe ID). Since October 1, 22:35 UTC, I have been locked out of my own account. What I see Web app: af… --- ## [Please provide Access to API](https://forum.frame.io/t/please-provide-access-to-api/3879)
**Author:** [@rosiewrose](https://forum.frame.io/u/rosiewrose)\ **Replies:** 1\ **Last updated:** [October 8, 2026, 8:02pm UTC](https://forum.frame.io/t/please-provide-access-to-api/3879 "2026-10-08T20:02:32Z")
Hello, we would like to have access to an API to automate a few processes related to the upload of videos and CSV data. Let me know if you need further info. Thank you --- ## [Legacy developer token: GET requests return 200 on V4 but POST returns 401 - write access blocked](https://forum.frame.io/t/legacy-developer-token-get-requests-return-200-on-v4-but-post-returns-401-write-access-blocked/3670)
**Author:** [@LiamC](https://forum.frame.io/u/LiamC)\ **Replies:** 2\ **Last updated:** [October 2, 2026, 6:52pm UTC](https://forum.frame.io/t/legacy-developer-token-get-requests-return-200-on-v4-but-post-returns-401-write-access-blocked/3670 "2026-10-02T18:52:10Z")
Hey Guys, Running into a write access issue. Legacy developer token authenticated on V4 GET endpoints but 401 on POST My legacy developer token (fio-u-) successfully returns 200 on: GET /v4/accounts GET /v4/accounts… --- ## [SignatureDoesNotMatch on S3 presigned URLs from local\_upload (V4 API)](https://forum.frame.io/t/signaturedoesnotmatch-on-s3-presigned-urls-from-local-upload-v4-api/3812)
**Author:** [@baptistevisuals](https://forum.frame.io/u/baptistevisuals)\ **Replies:** 0\ **Last updated:** [October 1, 2026, 2:40pm UTC](https://forum.frame.io/t/signaturedoesnotmatch-on-s3-presigned-urls-from-local-upload-v4-api/3812 "2026-10-01T14:40:37Z")
Hi all, I’m building an integration with the Frame.io V4 API (OAuth Web App / Adobe IMS auth). Everything works fine up to file upload: POST /v4/accounts/{account\_id}/folders/{folder\_id}/files/local\_upload with {name,… --- ## [Custom OAuth Web App blocked on Teams org: "Your organization does not allow access to third party applications"](https://forum.frame.io/t/custom-oauth-web-app-blocked-on-teams-org-your-organization-does-not-allow-access-to-third-party-applications/3808)
**Author:** [@david1](https://forum.frame.io/u/david1)\ **Replies:** 0\ **Last updated:** [October 1, 2026, 2:40pm UTC](https://forum.frame.io/t/custom-oauth-web-app-blocked-on-teams-org-your-organization-does-not-allow-access-to-third-party-applications/3808 "2026-10-01T14:40:26Z")
Hi all, I’m hitting the same error as this thread and this one, and I haven’t found a fix that works. Setup: Adobe Developer Console project with an OAuth Web App credential and the Frame.io API attached. Scopes openid… --- ## [External User Comment Information](https://forum.frame.io/t/external-user-comment-information/3129)
**Author:** [@nevets348](https://forum.frame.io/u/nevets348)\ **Replies:** 10\ **Last updated:** [September 23, 2026, 5:03am UTC](https://forum.frame.io/t/external-user-comment-information/3129 "2026-09-23T05:03:05Z")
I’m in a pickle is there a proper way to extract the user information If the user is an external user? I can get user information easily if it’s an internal staff member however any external comments are just appearing … --- ## [Webhooks and Custom Actions show Active but deliver nothing](https://forum.frame.io/t/webhooks-and-custom-actions-show-active-but-deliver-nothing/3688)
**Author:** [@max.orenstein](https://forum.frame.io/u/max.orenstein)\ **Replies:** 2\ **Last updated:** [September 21, 2026, 9:34am UTC](https://forum.frame.io/t/webhooks-and-custom-actions-show-active-but-deliver-nothing/3688 "2026-09-21T09:34:08Z")
Overnight, all event delivery on my account stopped. It worked fine at 11pm yesterday; by this morning nothing fires. Both webhooks and custom actions are affected. Here’s what I’ve confirmed: My webhook (metadata.valu… --- ## [V4 ALM Migration](https://forum.frame.io/t/v4-alm-migration/3668)
**Author:** [@Ronnie](https://forum.frame.io/u/Ronnie)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 12:18pm UTC](https://forum.frame.io/t/v4-alm-migration/3668 "2026-09-18T12:18:41Z")
Hey, we run an agency with many projects, and I’m using the Frame.io API to connect all our data to our dedicated software. However, I’m currently running into issues because I have to build numerous workarounds, and I’m… --- ## [V4 API equivalent of “Duplicate Project” in the web app](https://forum.frame.io/t/v4-api-equivalent-of-duplicate-project-in-the-web-app/3621)
**Author:** [@wenneker](https://forum.frame.io/u/wenneker)\ **Replies:** 2\ **Last updated:** [September 8, 2026, 6:39pm UTC](https://forum.frame.io/t/v4-api-equivalent-of-duplicate-project-in-the-web-app/3621 "2026-09-08T18:39:02Z")
We’re building an internal project-setup tool using the Frame.io V4 API. Our normal workflow uses the web app’s “Duplicate Project” action on a project named 0000\_TEMPLATE, usually without copying assets. What is the su… --- ## [V4 ALM Data Migration](https://forum.frame.io/t/v4-alm-data-migration/3645)
**Author:** [@pelado74](https://forum.frame.io/u/pelado74)\ **Replies:** 1\ **Last updated:** [September 8, 2026, 6:03pm UTC](https://forum.frame.io/t/v4-alm-data-migration/3645 "2026-09-08T18:03:50Z")
Hi — we run a video production agency on the V4 API all works fine but metadata are blocked pending the ALM migration. Could you please add the account to the ALM migration priority list. Thanks! --- ## [Unable to set up API](https://forum.frame.io/t/unable-to-set-up-api/3429)
**Author:** [@matthewl](https://forum.frame.io/u/matthewl)\ **Replies:** 9\ **Last updated:** [September 8, 2026, 10:05am UTC](https://forum.frame.io/t/unable-to-set-up-api/3429 "2026-09-08T10:05:07Z")
When I try to authenticate via OAuth Web App through Adobe Developer Console, I get the error “Your organization does not allow access to third party applications.” My Adobe ID and Frame.io account are both under the sa… --- ## [Request: add our account to the ALM migration priority list (V4 API metadata blocked)](https://forum.frame.io/t/request-add-our-account-to-the-alm-migration-priority-list-v4-api-metadata-blocked/3624)
**Author:** [@beth.nomad](https://forum.frame.io/u/beth.nomad)\ **Replies:** 3\ **Last updated:** [September 4, 2026, 9:30pm UTC](https://forum.frame.io/t/request-add-our-account-to-the-alm-migration-priority-list-v4-api-metadata-blocked/3624 "2026-09-04T21:30:27Z")
Hi there! We are building a Notion ↔ Frame.io automation for a video production company via Make, on the V4 API. Folder creation, webhooks, file operations and shares all work. We’re blocked on reading and writing the S… --- ## [Custom OAuth works, but Developer Console says organization is no longer entitled to Frame.io API](https://forum.frame.io/t/custom-oauth-works-but-developer-console-says-organization-is-no-longer-entitled-to-frame-io-api/3578)
**Author:** [@aboynamedcrow](https://forum.frame.io/u/aboynamedcrow)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 1:15pm UTC](https://forum.frame.io/t/custom-oauth-works-but-developer-console-says-organization-is-no-longer-entitled-to-frame-io-api/3578 "2026-08-27T13:15:11Z")
Hi Frame.io team — I’m requesting diagnosis/provisioning for custom V4 OAuth user authentication on an existing Frame-managed V4 account. Account and project Frame.io account: KoreanAmericanStory.org Frame.io account I… --- ## [Request: add our account to the ALM migration priority list (V4 API metadata writes blocked)](https://forum.frame.io/t/request-add-our-account-to-the-alm-migration-priority-list-v4-api-metadata-writes-blocked/3519)
**Author:** [@mystiqueai](https://forum.frame.io/u/mystiqueai)\ **Replies:** 2\ **Last updated:** [August 18, 2026, 10:21pm UTC](https://forum.frame.io/t/request-add-our-account-to-the-alm-migration-priority-list-v4-api-metadata-writes-blocked/3519 "2026-08-18T22:21:10Z")
Hi team — we run a PM automation for a video production agency on the V4 API (user OAuth, Adobe IMS). Reads work great (workspaces, projects, files, metadata, comments), but metadata writes are blocked pending the ALM mi… --- ## [Help with custom metadata field API](https://forum.frame.io/t/help-with-custom-metadata-field-api/3461)
**Author:** [@maximizehq](https://forum.frame.io/u/maximizehq)\ **Replies:** 3\ **Last updated:** [August 10, 2026, 8:49pm UTC](https://forum.frame.io/t/help-with-custom-metadata-field-api/3461 "2026-08-10T20:49:05Z")
Hi all, We’ve built a production integration on the V4 API (Adobe IMS OAuth, SPA/PKCE credential) that uploads renders from Premiere Pro, manages version stacks and shares, and syncs comments back into the editor as tim… --- ## [Frame.io V4 API: 401 Not Authorized when accessing /v2/me using Adobe IMS OAuth Token](https://forum.frame.io/t/frame-io-v4-api-401-not-authorized-when-accessing-v2-me-using-adobe-ims-oauth-token/3512)
**Author:** [@RAMbiota](https://forum.frame.io/u/RAMbiota)\ **Replies:** 2\ **Last updated:** [August 7, 2026, 5:46pm UTC](https://forum.frame.io/t/frame-io-v4-api-401-not-authorized-when-accessing-v2-me-using-adobe-ims-oauth-token/3512 "2026-08-07T17:46:49Z")
Hi Frame.io Dev Team, We are setting up an automated integration to upload files from Dropbox to Frame.io V4 for our studio account. Since legacy developer tokens are disabled for our account (“This account does not all… --- ## [OAuth Web App (Authorization Code / PKCE) token exchange returns "Unauthorized" — account works fine via API Explorer](https://forum.frame.io/t/oauth-web-app-authorization-code-pkce-token-exchange-returns-unauthorized-account-works-fine-via-api-explorer/3510)
**Author:** [@percevigne](https://forum.frame.io/u/percevigne)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 1:35pm UTC](https://forum.frame.io/t/oauth-web-app-authorization-code-pkce-token-exchange-returns-unauthorized-account-works-fine-via-api-explorer/3510 "2026-08-07T13:35:00Z")
Hi Frame.io team, We’re building an internal integration (via n8n, self-hosted) to automate media uploads to Frame.io V4 from our post-production pipeline. We’re stuck at the OAuth token exchange step and would apprecia… --- ## [Missing thumbnail and reply status in Zapier v4](https://forum.frame.io/t/missing-thumbnail-and-reply-status-in-zapier-v4/3467)
**Author:** [@FraBC](https://forum.frame.io/u/FraBC)\ **Replies:** 0\ **Last updated:** [July 30, 2026, 6:51am UTC](https://forum.frame.io/t/missing-thumbnail-and-reply-status-in-zapier-v4/3467 "2026-07-30T06:51:05Z")
Hey there, We have been using a Zapier integration to handle comments as tickets on our PM platform. Basic workflow was this New comment triggers the integration We detect the project name to identify the correspo… --- ## [Enable Frame.io V4 API access (product entitlement) for our Adobe organization](https://forum.frame.io/t/enable-frame-io-v4-api-access-product-entitlement-for-our-adobe-organization/3464)
**Author:** [@ohmycreatives.com](https://forum.frame.io/u/ohmycreatives.com)\ **Replies:** 1\ **Last updated:** [July 29, 2026, 8:21pm UTC](https://forum.frame.io/t/enable-frame-io-v4-api-access-product-entitlement-for-our-adobe-organization/3464 "2026-07-29T20:21:36Z")
Hi team, We are on a Frame.io Pro account and we want to build an internal integration that reads our own project media via the V4 API. We created an OAuth Web App credential in the Adobe Developer Console and we succe… --- ## [Frame.io V4 API not available in Adobe Developer Console — how to enable entitlement?](https://forum.frame.io/t/frame-io-v4-api-not-available-in-adobe-developer-console-how-to-enable-entitlement/3462)
**Author:** [@socialsgroup](https://forum.frame.io/u/socialsgroup)\ **Replies:** 1\ **Last updated:** [July 29, 2026, 8:07pm UTC](https://forum.frame.io/t/frame-io-v4-api-not-available-in-adobe-developer-console-how-to-enable-entitlement/3462 "2026-07-29T20:07:24Z")
I’m an admin on our organisation’s Frame.io account (V4) and I’m setting up Server-to-Server API access so an internal tool can read approved assets and their share links. When I go to the Adobe Developer Console to add… --- ## [Generating a transcript incorrectly triggers the files.ready webhook](https://forum.frame.io/t/generating-a-transcript-incorrectly-triggers-the-files-ready-webhook/3444)
**Author:** [@thekhorshed](https://forum.frame.io/u/thekhorshed)\ **Replies:** 3\ **Last updated:** [July 29, 2026, 4:53pm UTC](https://forum.frame.io/t/generating-a-transcript-incorrectly-triggers-the-files-ready-webhook/3444 "2026-07-29T16:53:26Z")
Transcript generation incorrectly triggers the files.ready webhook We’ve found what appears to be a bug with the files.ready webhook. Our integration uses this webhook to trigger Slack notifications and internal review… --- ## [V4 API returns 401 "Frame user is not linked to an Adobe ID" despite Adobe-managed account](https://forum.frame.io/t/v4-api-returns-401-frame-user-is-not-linked-to-an-adobe-id-despite-adobe-managed-account/3433)
**Author:** [@Editor](https://forum.frame.io/u/Editor)\ **Replies:** 3\ **Last updated:** [July 28, 2026, 1:45pm UTC](https://forum.frame.io/t/v4-api-returns-401-frame-user-is-not-linked-to-an-adobe-id-despite-adobe-managed-account/3433 "2026-07-28T13:45:56Z")
Hi Frame.io team, I am setting up a Frame.io V4 API integration for a Team-plan account on next.frame.io, but every API request returns an authentication error that appears to contradict the authentication status shown … --- ## [Request: add our account to the ALM migration priority list (V4 API integration blocked)](https://forum.frame.io/t/request-add-our-account-to-the-alm-migration-priority-list-v4-api-integration-blocked/3456)
**Author:** [@Hercules](https://forum.frame.io/u/Hercules)\ **Replies:** 2\ **Last updated:** [July 27, 2026, 11:29pm UTC](https://forum.frame.io/t/request-add-our-account-to-the-alm-migration-priority-list-v4-api-integration-blocked/3456 "2026-07-27T23:29:04Z")
Hi team! We have a production integration built on the V4 API (OAuth Web App) for our agency account. Everything works great, but GET /v4/accounts/{account\_id}/metadata/field\_definitions returns 403 “Please migrate your … --- ## [Account locked ("You do not have access to this service") after API testing via Postman/curl/Android app](https://forum.frame.io/t/account-locked-you-do-not-have-access-to-this-service-after-api-testing-via-postman-curl-android-app/3440)
**Author:** [@krlrzv](https://forum.frame.io/u/krlrzv)\ **Replies:** 3\ **Last updated:** [July 23, 2026, 11:08pm UTC](https://forum.frame.io/t/account-locked-you-do-not-have-access-to-this-service-after-api-testing-via-postman-curl-android-app/3440 "2026-07-23T23:08:52Z")
Hi everyone, I’m building a Android app client for Frame and ran into an account lockout while testing. Account: kirill@androidbroadcast.dev Location: Belarus Timeline: Everything worked normally until ~10:00 GMT+3… --- ## [Is there a way to list assets based on metadata, or collections as filter?](https://forum.frame.io/t/is-there-a-way-to-list-assets-based-on-metadata-or-collections-as-filter/3420)
**Author:** [@musthafa](https://forum.frame.io/u/musthafa)\ **Replies:** 2\ **Last updated:** [July 21, 2026, 5:48pm UTC](https://forum.frame.io/t/is-there-a-way-to-list-assets-based-on-metadata-or-collections-as-filter/3420 "2026-07-21T17:48:01Z")
I’m developing an app to upload media to social media posting app custom developed for own purpose. Im on V4, is there a way to list files under a collection or search files using more queries , either metadata or other … [Next page](https://forum.frame.io/c/help/7.md?page=1)